E-Commerce

WhatsApp Gorgias Integration: Complete Guide 2025

Gorgias

Connect WhatsApp to Gorgias helpdesk via Kanal. Centralize customer support & automate responses. Step-by-step tutorial.

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Install Kanal on 
Gorgias
Gorgias
5k+ conversations daily

How it works?

Learn how to connect WhatsApp with

Gorgias

using Kanal in 3 small steps

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1. Create an account on Kanal
2. Configure Integration Settings
3. Set Up WhatsApp Messaging
4. Test and Launch
Read our docs to learn more about how to integrate WhatsApp with
Gorgias

Before and after comparison connected

Gorgias

with WhatsApp

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Before connecting

Gorgias

After connecting

Gorgias

with WhatsApp

Manual WhatsApp follow-ups
Automated, timely WhatsApp messages
Separate WhatsApp conversation logs
All interactions recorded in
Gorgias
Gorgias
Limited customer reach
Increased engagement through WhatsApp
Disconnected communication channels
Unified communication within
Gorgias
Gorgias
Time-consuming data entry
Automatic data synchronization
Difficulty in tracking message effectiveness
Detailed analytics on WhatsApp message performance
Risk of missed follow-ups
Automated reminders and follow-up sequences
Templates
Smart campaigns (targeted promotions)
Multi-users
Custom conversations (personalized customer chats)
Reporting
Automate your conversations (save time with AI chatbots)
+90% d'open rate
IA support
WhatsApp Newsletters
Chatbot
QR Code Generator
Custom variables
Smart followup

Browse our WhatsApp templates
to use with

Gorgias

Gorgias

Not using

Gorgias

? Discover

+

10

WhatsApp integrations using Kanal

Join companies growing with Kanal

Discover how businesses automate their support and boost their sales with WhatsApp and Kanal.
arntreal whatsapp
1/2

"Thanks to WhatsApp automations and Kanal's advice, I managed to get 500 downloads a day on my iPhone and Android app ahead of the release of my 2nd drop on my e-commerce brand."

• Open rate : 96.9%
• Downloads / day : 500
• ROAS : x789

Read full story
andréa albrizio whatsapp
Andréa Albrizio, Founder @Arntreal.
logo m6 qui veut etre mon associélogo m6 qui veut etre mon associé
chez baba kanal
2/2

"Thanks to WhatsApp and Kanal, our sales have jumped 15% in 6 months. With 92% opening and 8.5% conversion, it's our best channel. WhatsApp has transformed our customer relations and boosted our Shopify e-commerce like never before."

• Open rate : 92%
• Sales : +15%
• ROAS : x346

Read full story
chez baba kanal
Clémence, Founder @Chez Baba.
Ergonomic and easy to use. The app makes it easy to integrate the power of WhatsApp into our online store! A team that's always ready to listen to the slightest question, which is very much appreciated.
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awake watches
Kanal is a great application for managing marketing on WhatsApp. It's easy to use and, among other things, allows you to send automatic messages for abandoned orders, which has really helped us improve our sales. There are still a few things that could be improved...
ma-tchatcha logo
ma-tchatcha shop
Kanal is a real nugget for Shopify users! Sending WhatsApp messages to all our customers is child's play. The interface is simple and intuitive, the rates are very affordable, and above all, the team is ultra responsive and attentive. It's rare to find a service like this, as efficient as it is pleasant to use. I recommend it 100%!
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ATNT Paris shop
We're delighted with the support provided by Kanal, and with the solution they helped us implement. It now enables us to bring an even more human touch to customer relations, and significantly improve the experience on our site.
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lao care shop
Great app, responsive team, intuitive tool. Kanal allows us to connect differently with our community through WhatsApp and engage them more. We can guide them more easily to the information that interests them, and thus increase the final conversion. Thank you Kanal!
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bliss preview shopify
Great app for leveraging the power of WhatsApp to market our Italian ceramic tableware! The Kanal team is super responsive and adapts to our needs.
logo molleni
molleni assiettes cover
Innovative solution for managing customer relations and sales conversations. Support available for implementation!
logo marie janine
marie janine
Great application that totally simplifies our WhatsApp marketing! The interface is intuitive and the Kanal team is very responsive to our needs. Our conversion rates have increased significantly since we implemented WhatsApp abandoned cart automations. I highly recommend Kanal!
ongles lab logo
ongles lab cover
I would recommend! The Kanal team was very responsive and serious. We were able to configure automated abandoned cart and WhatsApp order confirmation.
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